Following government guidance, many of our stores, cafes and restaurants are now open as well as our hair salon.
Please note that our retailers and eateries may be working to slightly different timescales for their reopening. They may also be implementing new systems to help everybody to stay safe, so please always check with them directly before setting off.
Some of our cafes and restaurants will continue to offer a take away or delivery service only for now.
Getting here and heading home
We’re making some temporary changes to help keep everyone safe while visiting us, which may affect your usual travel arrangements.
Opening times will vary - so please always check with retailers before you set off.
Entrances and exits
Your usual way of entering Serpentine Green may have changed, as we’re implementing one-way / keep left systems to help support social distancing.
Entry and exit to the centre can be accessed via the North entrance by Costa and Next and via the South entrance by Boots and The Works.
For customers shopping at Tesco only, please enter and exit directly via the North entrance for this store.
Please note our Lower Rotunda entrance is currently closed. Please follow our new signage to help direct you.
Dining with us
Whilst a number of our eateries are planning to reopen over the coming weeks, it’s still not quite business as usual, and some may be returning with varied opening hours. We recommend you check with the eateries directly before you visit.
Restaurants with seating space will have a reduced number available for dining. If all of our seats are taken, we’d kindly ask customers to take their food away to be enjoyed at home.
Please continue to keep a social distance from others whilst dining, ordering and collecting food.
The safety of our customers and colleagues is our number one priority, so you might notice extra measures in place when you next visit. These include:
- Hand sanitising stations
- New signage to help everyone to keep a two-metre distance from others
- One-way systems to help with social distancing
Our on-site colleagues have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.
We will be carefully managing visitor numbers, so we can be confident that everyone can maintain social distancing.
You can help everyone to stay safe by:
- Staying at home if you, or anyone in your household, has symptoms of Covid-19
- Washing your hands regularly
- Keeping a two-metre distance from people outside of your household
- Using contactless payments wherever possible
Find out more about the Government’s latest advice here: www.gov.uk/coronavirus