FAQs

What time does Serpentine Green open? What time does Serpentine Green close? What are Serpentine Green's opening times?

Serpentine Green is open Monday to Saturday from 9.00am to 8.00pm, and on Sundays and Bank Holidays from 10.00am to 4.00pm.

Tesco Extra at Serpentine Green is open 24 hours a day from Monday to Saturday.

Serpentine Green is open Monday to Saturday from 9.00am to 8.00pm, and on Sundays and Bank Holidays from 10.00am to 4.00pm.

Tesco Extra at Serpentine Green is open 24 hours a day from Monday to Saturday.

What are the Christmas Opening hours 2018 for Serpentine Green?

The Christmas opening hours at Serpentine Green for 2018 are as follows:

On Monday 17th December we are open from  9am until 9pm.

On Tuesday 18th December we are open from 9am until 9pm.

The Christmas opening hours at Serpentine Green for 2018 are as follows:

On Monday 17th December we are open from  9am until 9pm.

On Tuesday 18th December we are open from 9am until 9pm.

On Wednesday 19th December we are open from 9am until 9pm.

On Thursday 20th December we are open from 9am until 9pm.

On Friday 21st December we are open from 9am until 9pm.

On Saturday 22nd December we are open from 9am until 9pm.

On Sunday 23rd December we are open from 10am until 4pm.

On Christmas Eve we are open from 9am until 5pm.

On Christmas Day we are closed.

On Boxing Day we are open from 9am until 6pm.

We are open as normal from Thursday 27th December until Sunday 30th December.

On New Year’s Eve we are open from 9am until 6pm.

On New Year’s Day we are open from 9am until 5pm.

Individual store times may vary, so please contact stores directly to find out their opening hours before travelling.

What time does the car park open? What time does the car park close?

The car park is open Monday to Saturday from 9am to 8pm, and on Sundays and Bank Holidays from 10am to 4pm.

The car park is open Monday to Saturday from 9am to 8pm, and on Sundays and Bank Holidays from 10am to 4pm.

Can I get to Serpentine Green by Public Transport? What bus routes go to Serpentine Green? How do I get to Serpentine Green?

The number 6 bus service travels from Peterborough to Serpentine Green regularly throughout the day.

The number 6 bus service travels from Peterborough to Serpentine Green regularly throughout the day.

The centre can also be easily reached by car. Please click on the 'Getting Here' tab at the top right of the page for directions.

Does Serpentine Green hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Serpentine Green?

Serpentine Green has a Shopmobility Scheme. Opening hours are 9am to 8pm, Monday to Saturday and 10am to 4pm on Sundays. Please call 01733 564734 for more information.

Serpentine Green has a Shopmobility Scheme. Opening hours are 9am to 8pm, Monday to Saturday and 10am to 4pm on Sundays. Please call 01733 564734 for more information.

What restaurants are available at Serpentine Green? What food & drink facilities are there?

We have a selection of places to eat and drink depending on your tastes including Burger King, Costa, Sub Xpress and Tesco Cafe.

We have a selection of places to eat and drink depending on your tastes including Burger King, Costa, Sub Xpress and Tesco Cafe.

Does Serpentine Green have any banks? Are there cash machines in Serpentine Green? Where are the cash machines in Serpentine Green?

The main cash machines are located between Boots and Tesco Extra. 

Serpentine Green does not have any banks. 

The main cash machines are located between Boots and Tesco Extra. 

Serpentine Green does not have any banks. 

What baby facilities are there at Serpentine Green? Does Serpentine Green have any baby changing facilities? Is there a parent and baby Room?

Yes, baby changing facilities are available and are located next to Timpsons.

Yes, baby changing facilities are available and are located next to Timpsons.

Where are the toilets in Serpentine Green? Are there disabled toilets in Serpentine Green? Where are the disabled toilets in Serpentine Green?

The toilets and disabled facilities are located opposite H&M, next to the Food Court.

The toilets and disabled facilities are located opposite H&M, next to the Food Court.

Are there any jobs/vacancies in Serpentine Green? Where can I find careers information for Serpentine Green?

You can check out the latest job vacancies at Serpentine Green on the 'Jobs' section of our website. You can also contact the shops directly by calling by or phoning the store.

You can check out the latest job vacancies at Serpentine Green on the 'Jobs' section of our website. You can also contact the shops directly by calling by or phoning the store. Contact details for individual retailers are provided on the 'Shops' page.

Where can I find the management office at Serpentine Green? Is there a lost property office? Is there a help desk or customer service point?

The Management Office is located at the entrance by Timpsons, next to the Food Court.

If you have lost something or have a question, this can be resolved in the management office.

The Management Office is located at the entrance by Timpsons, next to the Food Court.

If you have lost something or have a question, this can be resolved in the management office.

Does Serpentine Green have Wifi? Is Wifi free at Serpentine Green?

Yes, we offer a free BT Wi-fi service to all our shoppers.

Yes, we offer a free BT Wi-fi service to all our shoppers.

Is car parking free at Serpentine Green? How much is car parking at Serpentine Green?

We have over 2,000 free parking spaces including parent and disabled spaces.

We have over 2,000 free parking spaces including parent and disabled spaces.

Does Serpentine Green have a visitors code or code of conduct?

No, Serpentine Green does not have a code of conduct.

No, Serpentine Green does not have a code of conduct.

Does Serpentine Green have click and collect?

Yes, many of our stores do offer a free click and collect service. To see more information about which stores offer this, click here.

Yes, many of our stores do offer a free click and collect service. To see more information about which stores offer this, click here.

What's on at Serpentine Green? What events are on at Serpentine Green? Is there any entertainment at Serpentine Green?

Serpentine Green have regular seasonal events throughout the year.

Serpentine Green have regular seasonal events throughout the year. For more information about what is currently happening at Serpentine Green, check out our what's on page or our Facebook page. Alternatively, sign up to our newsletter to be the first to hear about our events.

Does Serpentine Green have any gift cards? Where can I get gift cards at Serpentine Green?

Serpentine Green does not offer a gift card, however many of our stores will have their own gift cards. Please ask in store of visit retailers websites for more information. 

Serpentine Green does not offer a gift card, however many of our stores will have their own gift cards. Please ask in store of visit retailers websites for more information. 

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, our map is available online here. Customers can also download a version of this.

Yes, our map is available online here. Customers can also download a version of this.

What shops / brands / stores are at Serpentine Green?

We have around 40 stores at Serpentine Green. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Costa and M&S Simply Food.

We have around 40 stores at Serpentine Green. We have a mix of high street stores and independent retailers. We have stores such as H&M, Next, Costa and M&S Simply Food.

What women's / men's /fashion shops are at Serpentine Green?

We have a variety of stores at Serpentine Green for women's and men's fashion, like Next, New Look and H&M.

You can find the full list of stores here.

We have a variety of stores at Serpentine Green for women's and men's fashion, like Next, New Look and H&M.

You can find the full list of stores here.

Are there disabled changing facilities at Serpentine Green?

We don't offer disabled changing facilities but we do have 3 larger toilets available for people with disabilities to use. These can be found opposite H&M, near the food court with the other toilets.

We don't offer disabled changing facilities but we do have 3 larger toilets available for people with disabilities to use. These can be found opposite H&M, near the food court with the other toilets.

Are there places to warm a baby bottle at Serpentine Green? Is there anywhere to warm a baby's bottle? Does Serpentine Green have bottle warming facilities?

Mothercare offer bottle warming facilities free of charge. 

Mothercare offer bottle warming facilities free of charge. 

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

Parents are welcome to feed babies throughout the mall or in privacy in our parent and baby rooms. 

Parents are welcome to feed babies throughout the mall or in privacy in our parent and baby rooms. 

Can I hire a pushchair or buggy at Serpentine Green?

Serpentine Green does not offer a buggy or pushchair hiring service.

Serpentine Green does not offer a buggy or pushchair hiring service.

What family / childrens facilities are there at Serpentine Green? Are there childrens play areas?

We do have children's play areas outside next to the Shopmobility unit. 

We do have children's play areas outside next to the Shopmobility unit. 

Are there child friendly / safe areas in Serpentine Green? Is there a creche at Serpentine Green?

We do not have child friendly or safe areas, or a creche at Serpentine Green.

We do not have child friendly or safe areas, or a creche at Serpentine Green.

What entertainment is there at Serpentine Green? Is there a cinema at Serpentine Green? What are the cinema times?

We have a variety of children's rides throughout the mall. Serpentine Green does not have a cinema.

We have a variety of children's rides throughout the mall. Serpentine Green does not have a cinema.

Are there any post boxes in Serpentine Green?

Serpentine Green has one post box that is located outside Boots.

Serpentine Green has one post box that is located outside Boots.

Are there any photo booths available at Serpentine Green?

Yes, Serpentine Green has 2 photobooths located at the two main entrances.

Yes, Serpentine Green has 2 photobooths located at the two main entrances.

Is there a business lounge at Serpentine Green? Can I hire a meeting room at Serpentine Green?

Serpentine Green does not offer meeting rooms for hire. 

Serpentine Green does not offer meeting rooms for hire. 

Are there any phone or iPad charging facilities?

Serpentine Green does not offer phone or iPad charging facilities.

Serpentine Green does not offer phone or iPad charging facilities.

Are there any police or security at Serpentine Green?

Serpentine Green has a 24-hour security presence. For any queries, please contact the centre management office.

Serpentine Green has a 24-hour security presence. For any queries, please contact the centre management office.

Does Serpentine Green have any first aid facilities? Where are the first aid facilities at Serpentine Green?

All of the security team at Serpentine Green are trained first aiders.

Serpentine Green does not have a dedicated first aid room.

All of the security team at Serpentine Green are trained first aiders.

Serpentine Green does not have a dedicated first aid room.

If you require assistance while at Serpentine Green, please alert any member of staff who will be happy to assist. 

Is there a quiet room in Serpentine Green? Where are the quiet room facilities?

Serpentine Green does not offer quiet room facilities.

Serpentine Green does not offer quiet room facilities.

Can I get a train to Serpentine Green?

There are no nearby train stations. For details of how to get to Serpentine Green by bus, car or by walking please click here.

There are no nearby train stations. For details of how to get to Serpentine Green by bus, car or by walking please click here.

Are there any lockers available at Serpentine Green?

Serpentine Green does not offer lockers.

Serpentine Green does not offer lockers.

Is there a bike route to get to Serpentine Green?

Yes there is a bike route to Serpentine Green. For further details on bike routes around Peterborough, please click here.

Yes there is a bike route to Serpentine Green. For further details on bike routes around Peterborough, please click here.

How to I get to Serpentine Green by car? Get me directions for Serpentine Green by car

For details on how to get to Serpentine Green by car, please click here.

For details on how to get to Serpentine Green by car, please click here.

Does Serpentine Green have disabled parking? Where are the disabled parking spaces at Serpentine Green?

Serpentine Green does have disabled parking. Disabled parking spaces are located by the main entrances to the centre.

Serpentine Green does have disabled parking. Disabled parking spaces are located by the main entrances to the centre.

Does Serpentine Green have family / children parking bays? Where are the family / children parking spaces at Serpentine Green?

Serpentine Green does have parent and child parking spaces. These are located at various locations throughout the car park.

Serpentine Green does have parent and child parking spaces. These are located at various locations throughout the car park.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Serpentine Green?

Larger vehicles may be able to be accommodated by request. Please contact the security control room on 01733 564734 for more information or assistance.

Larger vehicles may be able to be accommodated by request. Please contact the security control room on 01733 564734 for more information or assistance.

Does Serpentine Green have secure bike / bicycle parking? Where is the bicycle parking in Serpentine Green?

Serpentine Green does have bike parking but this is not secure. Customers leave their bikes at their own risk.

Serpentine Green does have bike parking but this is not secure. Customers leave their bikes at their own risk.

Does Serpentine Green have secure motorbike / motorcycle parking? Where is the motorbike parking in Serpentine Green?

Yes, we do have motorbike parking. This is located close to the main entrances of the centre.

Yes, we do have motorbike parking. This is located close to the main entrances of the centre.

Is there a car wash at Serpentine Green?

Yes there is a car wash close to the Tesco petrol station. 

Yes there is a car wash close to the Tesco petrol station. 

Does Serpentine Green have any electric car charging points?

There are no electric car charging points at Serpentine Green.

There are no electric car charging points at Serpentine Green.

Do Serpentine Green provide staff car parking facilities?

Serpentine Green offers a small number of staff car parking spaces in the service yards.

Serpentine Green offers a small number of staff car parking spaces in the service yards.

What fast food restaurants are there at Serpentine Green?

Burger King and Sub Xpress both offer fast food at Serpentine Green.

Burger King and Sub Xpress both offer fast food at Serpentine Green.

What type of restaurants are there in Serpentine Green? What time do the restaurants close?

Serpentine Green have various cafes and restaurants at Serpentine Green, like Burger King and Sub Xpress. Restaurants and cafes have individual closing times - please contact them directly for this information. 

Serpentine Green have various cafes and restaurants at Serpentine Green, like Burger King and Sub Xpress. Restaurants and cafes have individual closing times - please contact them directly for this information. 

General opening times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
20:00
Sunday
10:00
-
16:00

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Serpentine Green Peterborough Store opening times may vary. Food will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Serpentine Green
Hargate Way
Hampton, Peterborough
Cambridgeshire
PE7 8BE
01733 896479

Facilities

Baby changing facilities are available. These are located next to Timpsons.

The main cash points are located between Boots and Tesco Extra. You can also find cash machines at the front of WH Smith and in the food court.

A play area for children is located next to the mobility service building. The free wi-fi service is also available in this area.

There are over 2,000 free parking spaces at Serpentine Green. This includes disabled and parent with toddler spaces. 

The car park has been awarded the safer parking Park Mark award, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

There are three photo booths available at Serpentine Green - there is one located at each entrance and another at the Food Court.

Toilet facilities are located adjacent to the Food Court. Both the male and female toilets have larger ‘double’ cubicles that allow parents with buggies to use the facilities while keeping their buggy with them.

Services

A number of stores offer a Click & Collect service. Visit our 'Click & collect' page to see the list of shops which offer this facility. 

Serpentine Green offers a free wi-fi service throughout and in the food court.

Accessibility

We offer a limited number of electric scooters and wheelchairs to hire. These are available on a strictly first come first serve basis. Hours for this service are Monday to Saturday, 09:00 to 20:00 and Sundays 10:00 to 16:00.

Download centre map